SHIPPING

We ship orders from Monday to Friday excluding public holidays. As a small business, please allow 1-3 days for your order to be shipped. You will receive tracking via email once your order has dispatched.

Australia

We offer complimentary standard shipping on all Australian orders.

International

Customers that are outside Australia will have their shipping cost calculated at checkout. Our International customers are responsible for all import duties and taxes associated with their order. 

 

RETURNS

Unfortunately, due to the nature of our products, we cannot accept Returns or Exchanges. If you have any questions or need some guidance about a product before purchase, please contact us at hello@aiya.world

 

DAMAGED/MISSING ITEMS

If your order arrives damaged or is missing in transit, please reach out to us at hello@aiya.world with your order number right away so we can assist you.